Noetica Digital
Customer Support,
Reimagined.
Reimagined.
Omnichannel · AI-Powered · Enterprise-Ready
Dashboard Overview
Mon, 7 Jul 2025
● 24 Agents Online
JD
Open Tickets
1,248
↑ 12% this week
Resolved Today
356
↑ 8% vs yesterday
CSAT Score
97%
↑ +2pts this month
SLA Compliance
99%
★ Excellent
Ticket Volume — Last 7 Days
Daily new tickets across all channels
This week
Last week
↑ 23% vs last week · Total 1,248
Recent Tickets
#ID
Subject
Priority
Status
#10582
High
Open
#10581
Medium
Pending
#10580
Low
Done
#10579
High
Open
#10578
Medium
Pending
Avg Response
2m 18s
↓ 42% faster
Active Agents
24
of 30 online
AI Resolution
81%
↑ 5pts this week
Pending Review
47
↑ needs attention
Good morning, John 👋
47 pending · 24 agents online
Open
1,248
↑ 12%
Resolved
356
Today
CSAT
97%
↑ +2pts
SLA
99%
Excellent
Recent Tickets
#10582
High
#10581
Med
#10580
Done
📞 Quick Call
Dashboard Overview
● 24 Agents Online
JD
Open Tickets
1,249
↑ New ticket added
Resolved Today
356
CSAT
97%
SLA
99%
Live Activity Feed
New ticket #10582 assigned to Sarah Connor
just now
Ticket #10577 resolved by AI Assistant
2m ago
SLA warning on #10575 — escalating
5m ago
25
🎫
New Support Request
Ticket #10582 — High Priority
Teams login issue reported
Customer: John Smith
Claim Ticket
View Details
Noetica Support
Agent Portal — John Doe
Open
1,249
My Tickets
12
Noetica Support
now
25
New Support Request
Ticket #10582 · High Priority
Customer: John Smith
Claim
View
Synced with desktop in real-time
📱 Desktop and mobile stay perfectly synchronized in real-time
Live Chat — Ticket #10582
Customer: John Smith
● Open
SC
Hi, I've been trying to log into Microsoft Teams since this morning but it keeps failing. I've already restarted and checked my credentials.
JS
John Smith
● Online · Enterprise
Open
Type a message...
➤
Workflow Automation — Ticket #10582
AI Processing
Customer Request Received
AI Intent Detection
Smart Categorization
Priority Scoring
Knowledge Base Search
Suggested Resolution
Auto-Assignment: Sarah Connor
Resolved · 5★ Feedback
Ticket #10582
Workflow Progress
Processing Steps
Request received
AI Detection
Priority Scoring
Assigned: Sarah Connor
Resolved
Performance Analytics
● Live
Last 30 days
JD
Avg. Response Time
Minutes — downward trend is good
↓ −42% Response Time
Tickets by Channel
Monthly distribution
42%
Email
28%
Chat
18%
Phone
12%
Portal
Customer Satisfaction Trend
CSAT % over 30 days
↑ +18% Customer Satisfaction
AI Performance Metrics
Automation & resolution impact
AI Resolution Rate81%
Automation Rate73%
SLA Compliance99%
2.4× Faster
−42% Response
Analytics
Last 30 days
Dashboard
Open
1,248
Resolved
356
Performance
Customer Support Platform
● 24 Online
JD
Open Tickets
1,248
↑ 12%
Resolved Today
356
CSAT
97%
SLA
99%
Ticket Volume — Last 7 Days
Agent Leaderboard
SC
Sarah Connor
42 ✓
MJ
Mary Johnson
38 ✓
RD
Robert Davis
31 ✓
LW
Lisa Williams
27 ✓
Avg Response
2m 18s
AI Rate
81%
Speed
2.4×
NPS Score
+72
Good morning 👋
47 pending · 24 agents online
Open
1,248
CSAT
97%
SLA
99%
NPS
+72
Top Agents Today
SC
Sarah Connor
42 ✓
MJ
Mary Johnson
38 ✓
📞 Quick Dial
Omnichannel Ticketing
AI Customer Assistant
Live Chat
Workflow Automation
Real-Time Notifications
Performance Analytics
Smart Routing
Customer Portal
Role-Based Access
Knowledge Base
Sentiment Analysis
API Integrations
Audit Logs
Approval Workflows
Customer Support Applications
Intelligent Support · AI Automation · Omnichannel Experiences
Noetica Digital